In case you missed it, shopping has changed a lot in the last few years. Retail brands, for good or bad, have been forced to grapple with the seismic shift in the way people shop and buy.
Consumers have a lot to say about those shopping experiences. Whether it’s showing love for their favorite stores, customer service gripes, or expressing purchase intent, online conversations about retail and shopping are filled with key information for these brands analyze.
In the “Social Insights Report for the Retail Industry”, we explore how social listening and intelligence can uncover hidden trends about audiences, products, customer experiences, brand sentiment, buying behaviors and more.
What do shoppers care about most? When, why and how do they shop? And what are the driving forces that push people to engage with retailers? Download the report to find the answers! →